JAPANESE HEAD SPA relaxing head massage in Chicago

  1. Appointment Booking:

    1. All appointments must be booked in advance via phone, website, or in person.

    2. A valid contact number or email address is required for confirmation.

  2. Cancellation & Rescheduling:

    1. Cancellations or rescheduling must be made at least 24 hours before the appointment.

    2. Late cancellations or no-shows may incur a fee 80% of the service.

  3. Arrival Time

    1. Please arrive 10-15 minutes early to check in and prepare for your service.

    2. Late arrivals may result in shortened treatment time.

  4. Payment & Gratuity:

    1. We accept cash, credit cards, and other payment methods .

    2. Gratuities are appreciated but not mandatory and are at the client’s discretion.

  5. COVID-19 Protocols (if applicable):

    1. Clients exhibiting symptoms of illness are asked to reschedule their appointments.

  6. Allergies & Medical Conditions:

    1. Inform staff of any allergies, medical conditions, or injuries before your treatment.

    2. Certain treatments may not be suitable for clients with specific conditions.

  7. Sanitation:

    1. All tools, linens, and treatment areas are sanitized between clients.

    2. Staff follow strict hygiene protocols to ensure a clean environment.

  8. Service Customization:

    1. We aim to customize treatments based on client needs; please share preferences with your therapist.

  9. Age Restrictions:

    1. Clients under 16 of age must be accompanied by an adult or provide consent.

    2. Certain treatments may have age-specific restrictions.

  10. Comfort Policy:

    1. Clients may request adjustments (e.g., room temperature, pressure of massage) at any time.

    2. If you feel uncomfortable during the treatment, inform the therapist immediately.

  11. Respect:

    1. Clients and staff are expected to treat each other with respect and courtesy.

    2. Harassment or inappropriate behavior will not be tolerated and may result in refusal of service.

  12. Children Policy:

    1. Children under 16  are not allowed unless receiving a service.

    2. Children must be always supervised.

  13. Noise Policy:

    1. To maintain a relaxing environment, clients are requested to keep voices low and silence cell phones.

  14. Gift Cards:

    1. Gift cards are non-refundable and must be presented at the time of service.

    2. Lost gift cards cannot be replaced without proof of purchase.

  15. Promotions:

    1. Discounts and promotional offers cannot be combined unless stated otherwise.

    2. Offers are subject to expiration dates.